Power and heat outages are hardest on older people, especially those who live on upper floors and alone. Neighbours’ help can be decisive.

Start with a conversation

Knock and ask whether everything is all right. Find out what is needed: water, food, medicines, a phone charge. Leave your number.

How you can help

  • Charge a phone or power bank.
  • Bring a flask of a hot drink.
  • Offer to sit together in a warm room, if you have heat.
  • Help get down to the shelter during an alert.
  • Show how to find the outage schedule and where the nearest Point of Invincibility is.
  • Do the shopping.

What is important to remember

Do not barge in without an invitation; respect personal space. Offer help, do not impose it. If a person feels unwell, call an ambulance.

Create a neighbours’ chat

A messenger group helps exchange information: who needs help, when the power comes back, where it is warm. Add older residents if they use a phone, and inform the others in person.

Do not stand aside

Even a small bit of attention can change a situation. If you cannot help personally, tell the social protection services or volunteers.