Who is responsible for the courtyard, the lift, the roof and the stairwell? The answer depends on how management is organised in your building.
The OSBB
An association of co-owners of an apartment building is created by the residents themselves. It:
- takes decisions on repairs and maintenance;
- collects contributions;
- elects a board that runs day-to-day work;
- hires contractors.
The supreme body is the general meeting of co-owners.
The manager
This is an enterprise that maintains the building under a contract with the residents. It provides services for maintaining the building and the adjoining territory.
Residents’ rights
- To receive information about expenses and tariffs.
- To take part in meetings and vote.
- To demand good-quality services.
- To challenge decisions that violate rights.
What to do if you are not satisfied
- Record the problem: photos, reports, appeals.
- Appeal in writing to the OSBB board or the manager.
- Call a meeting of co-owners to discuss it.
- If necessary, turn to supervisory bodies or the court.
Residents can change the way the building is managed if a majority votes for it at a general meeting. The conditions of voting are set by law and the charter.
